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I have received damaged, missing or wrong productsUpdated 3 months ago

In the unlucky case of broken, damaged, missing or wrong products, please send us an email to [email protected] attaching photos and including the order number. The products you received are food and feed, therefore it is important that you send it as soon as possible, even better if arranged the same date of receiving the package. Our Customer Service Team will reply to you proposing the best solution for each case.

If you fail to notify us within 7 days of receiving the package, reports will no longer be considered.

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