Are Frozen products safely sent?Updated a year ago

All the precautions that are taken in the preparation of shipments of refrigerated products are aimed at a correct purchasing experience on European territory. However, when refrigerated shipments take place outside Europe, it is more difficult to ensure that the products are kept at the correct temperature for a greater number of days.

In any case, whether the products are being shipped to Europe or outside Europe, refrigerated delivery cannot be guaranteed. The frozen products will then be delivered together with the other fresh products with packaging suitable for preserving the temperature of 4-6°C. We therefore recommend consuming frozen products in the hours immediately following delivery and not refrigerating them again.