A special note about Frozen ProductsUpdated 3 months ago

All the precautions that are taken in the preparation of shipments of refrigerated products are aimed at a correct purchasing experience on European territory. However, when refrigerated shipments take place outside Europe, it is more difficult to ensure that the products are kept at the correct temperature for a greater number of days.

In any case, whether the products are being shipped to Europe or outside Europe, refrigerated delivery cannot be guaranteed. The frozen products will then be delivered together with the other fresh products with packaging suitable for preserving the temperature of 4-6 °C. We therefore recommend consuming frozen products in the hours immediately following delivery and not refrigerating them again.

In case it is not possible to ship the frozen products in the order due to weather conditions  or transportation problems, then our customer service team will contact the customer in order to communicate the problem and find appropriate solutions.